Abstract
Conflict is feared due to the unknown variables. In healthcare, negative conflict can interfere with patient care, team motivation and professional relationships. Using the Thomas-Kilman Conflict Mode Instrument, a group of medical professionals were questioned about their conflict resolution styles. Surprisingly, most of the participants-including managers and providers, scored in the Avoiding conflict description. Continued avoidance of conflict can impact the stress level of staff resulting in a negative atmosphere and ultimately in quality of patient care. By understanding the emotional side of conflict and building skills of active listening, self-awareness and mindful communication, conflict resolution can become a positive experience. These positive changes can improve the culture of the organization and keep patients engaged and informed in their care.
