Helping the Healthcare Professional Understand Their Conflict Resolution Skills

dc.contributor.author	Joyce, Lisa
dc.date.accessioned	2022-01-05T14:36:56Z
dc.date.available	2022-01-05T14:36:56Z
dc.date.semester	Winter 2017
dc.identifier.uri	https://archives.granite.edu/handle/20.500.12975/412
dc.description	Conflict is feared due to the unknown variables. In healthcare, negative conflict can interfere with patient care, team motivation and professional relationships. Using the Thomas-Kilman Conflict Mode Instrument, a group of medical professionals were questioned about their conflict resolution styles. Surprisingly, most of the participants-including managers and providers, scored in the Avoiding conflict description. Continued avoidance of conflict can impact the stress level of staff resulting in a negative atmosphere and ultimately in quality of patient care. By understanding the emotional side of conflict and building skills of active listening, self-awareness and mindful communication, conflict resolution can become a positive experience. These positive changes can improve the culture of the organization and keep patients engaged and informed in their care.
dc.title	Helping the Healthcare Professional Understand Their Conflict Resolution Skills
dc.title	Helping the Healthcare Professional Understand Their Conflict Resolution Skills