Abstract
The purpose of this project is to create systems and methods for the management and expansion of A New Dawn Pedi Spa, a pedicure spa focused on the health and wellness of feet that is owned and operated by Dawn Durocher, C.Pod, CMP. Being a small business there is a great need to establish systems now before expanding with new human resources, facilities or clientele.
These systems include administrative, accounting, inventory control and actual physical plant facilities reconfiguration as well as the development of a strategy for the expansion of this business. This system also includes customer communications and clientele management structures. By utilizing project management skills, administrative and accounting experience and IT knowledge, these systems will enable the owner to manage her business, her time and her focus.
