Abstract
This project centralizes around the stigma of communicating in the healthcare system, and using policies and procedures as the foundation, when it should be the employees who hold them up. Having worked in healthcare for nearly twelve years, an issue I have always wanted to address is the way we communicate to staff. This translates into training them in a new way as well. While it is important to have rules and protocols are clear as possible, we as leaders must understand that people come from different culture, backgrounds, experiences, generations, etc. So, we need to keep that in mind when training them. While we need to make sure all the basics are taught, it is our duty to find out the strengths of each team member and focus on that when training.
